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After Sales Service

The seven-star service enables global users to enjoy travel safety and green energy

Service Hotline

(Business scope: Battery Pack for xEV, Electric energy storage, Ship power)

EVE power has two authoritative certifications, "NECAS 5-star certification of national product After-sales service standard" and "CTEAS 7-star Certification of after-sale service system perfection degree certification evaluation system". EVE power focuses on customers and constantly creates higher business value for customers.

EVE power has established eight major after-sales service regions, including South China, North China, East China, Central China, Northwest China, Southwest China, Northeast China and Southeast China, with more than 15 city service centers. The after-sales service scope covers the whole country.

After-sales Service Certificate

01
NECAS

The five-star certificate of national product after sale service standard certification

02
CTEAS

The seven-star certificate of after-sale service system perfection degree certification evaluation system

03
CTEAS

After-sales service system perfection certification

After-sales Service Tenet

Serve formost, let global users enjoy safe travel and green energy

After-sales service Concept

Professional and reliable personnel, intimate and rigorous service, for user satisfaction

After-sales Service Commitment

7*24 hours for you

24h Provide solutions to common problems within 24 hours

15min Service response within 15 minutes of the working time

72h Provide solutions to difficult problems within 72 hours

2h Service response within 2 hours of the non-working time